Jeremy Korman
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Articles
Recent activity by Jeremy Korman-
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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February Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. Custom Fields - Quote Products and Quote ...
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Configuration Management
Configuration Management Best Practices Software changes rapidly. Configuration management best practices allow organizations to keep track of changes in a way that allows for quick feature upda...
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ZenTech's Approach to Onboarding
You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choose. Even Colors! You can also include images and video.
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Offline behaviors and Moments of Truth
User adoption (or lack thereof) plays an integral role in shaping both online and offline behaviors that can drive Moments of Truth. Moments of Truth are interactions that have a disproportionate i...
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March Features
Journey Check - Prospect has Visited Website: Checks if Prospect has visited a website within a set time period, which will return a true or false result. Custom Fields - Quote Products and Quote ...